PACI Civil ID Delivery Payment: What You Pay and How

If you're waiting on a new or renewed Civil ID in Kuwait, the Public Authority for Civil Information (PACI) now charges a delivery fee before the card ships to your address. Here's what the PACI Civil ID delivery payment actually covers, how much it costs, and how to settle it without delaying your card.

Quick answer

The PACI Civil ID delivery payment is a KD 1 courier fee per card, paid online through the PACI website or the Kuwait Mobile ID / Sahel app after your Civil ID is issued. You pay using KNET. Once settled, the card is dispatched by courier to the address on your Civil ID file, usually within a few working days. Skip the payment and the card sits with PACI — it will not be delivered until the fee clears.

How much is the delivery fee and what does it cover?

The delivery charge is KD 1 per Civil ID card. That's the courier cost, not the issuance fee. Issuance and renewal fees under the Civil Information Law (Law No. 32 of 1982) and its executive regulations are separate — typically KD 5 for a renewal and KD 2 for a first-time card for dependents, with higher amounts for replacements or expedited service.

The KD 1 covers door-to-door delivery to the address PACI has on file. One payment, one card. If your family has four cards ready, that's KD 4 in delivery charges — each card is billed on its own.

Honestly, most people don't realise the delivery fee is distinct from the issuance fee until the card fails to arrive. Pay both. Watch the status change.

How to pay the PACI Civil ID delivery payment

You have three practical routes:

1. PACI website (paci.gov.kw) — go to the Civil ID services section, enter your Civil ID number, check pending delivery requests, and pay via KNET.
2. Sahel app — the government services app lists PACI under its services. Pick Civil ID delivery, confirm the address, pay.
3. Kuwait Mobile ID app (PACI's own app) — same flow, directly from PACI.

You'll need an active KNET-enabled Kuwaiti debit card. International cards are not accepted for this fee. After payment, you get an SMS confirming dispatch, usually within 24–72 working hours.

Watch out: The delivery address PACI uses is the one registered on your Civil ID file — not whatever you type into the app. If you've moved, update your address through PACI before paying for delivery, otherwise the courier shows up at the old flat.

What if the card doesn't arrive?

Give it a full working week after the payment confirmation SMS. If nothing shows up, check the delivery status on the PACI app — it'll show "dispatched," "attempted delivery," or "returned to PACI."

Returned cards typically mean the courier couldn't locate the address or no one answered. You can then either request redelivery (another KD 1) or collect the card in person from the nearest PACI branch with your receipt and old Civil ID. Collection from the branch doesn't refund the delivery fee you already paid — frustrating, but that's the rule.

For disputes, PACI's customer service line is 1889988. Keep the KNET reference number from your payment; without it, you're starting from zero.

Do you have to use delivery?

No. You can still collect the Civil ID directly from a PACI branch at no delivery cost. For renewals processed entirely online, though, delivery is the default option presented — and declining it means a separate trip to the branch during working hours. For most residents the KD 1 is worth it.

One thing to flag: if you're a new resident waiting on your first Civil ID after a residency stamp, the delivery option only becomes available once PACI has fully registered your file and biometrics. Until then, the payment screen won't let you proceed.

Need this checked for your situation? Talk to a lawyer licensed in Kuwait →

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