If you have been treated unfairly by a business in Kuwait, you can submit a formal complaint to the National Consumer Protection Committee, which operates under the Ministry of Commerce and Industry. Under Article 6 of Law No. 39 of 2014, receiving and investigating consumer complaints is one of the Committee's core functions. Consumer protection associations also have the right under Article 8 to bring legal action on your behalf.
Before filing, gather your evidence: keep your written invoice (mandatory under Article 15), any product packaging, photos of defects, and a record of communications with the supplier. The more documentation you have, the stronger your case will be.
Once a complaint is filed, the Committee's technical staff have judicial authority under Article 7 to inspect businesses and access records. Decisions made by the Committee are final administrative decisions under Article 4, but if you disagree with a ruling, you can challenge it directly before the competent administrative court. Importantly, Article 5 guarantees that all information you provide during the complaint process is kept confidential.
This is general legal information, not legal advice. For advice on your specific situation, consult a lawyer licensed in Kuwait.